Startups & SMBs

Startups & SMBs

Startups & SMBs

Customer Obsessed

Recognizing businesses that go above and beyond for their customers.

What Companies Should Apply?

This award is for companies that prioritize customer experience at every touchpoint. From hyper-personalization to top-tier support, this category celebrates businesses that put their customers first, leading to high satisfaction, loyalty, and word-of-mouth growth.

Ideal for brands that have built a cult following through exceptional service and engagement.


Success Factors

What sets top applicants apart?

Personalized Customer Experiences

1

Personalized Customer Experiences

1

Personalized Customer Experiences

1

Exceptional Customer Support

2

Exceptional Customer Support

2

Exceptional Customer Support

2

Building a Loyal Community

3

Building a Loyal Community

3

Building a Loyal Community

3

Data-Driven Customer Insights

4

Data-Driven Customer Insights

4

Data-Driven Customer Insights

4

Surprise & Delight Strategy

5

Surprise & Delight Strategy

5

Surprise & Delight Strategy

5

Key Evaluation Critera

What will the judges use to evaluate your organization?

1

Customer Retention & Loyalty

Winning entries will showcase impressive retention rates, repeat purchases, and customer lifetime value growth.

1

Customer Retention & Loyalty

Winning entries will showcase impressive retention rates, repeat purchases, and customer lifetime value growth.

1

Customer Retention & Loyalty

Winning entries will showcase impressive retention rates, repeat purchases, and customer lifetime value growth.

2

Net Promoter Score & Satisfaction

Businesses should highlight high NPS, CSAT, or other satisfaction metrics that prove their customer-centric approach.

2

Net Promoter Score & Satisfaction

Businesses should highlight high NPS, CSAT, or other satisfaction metrics that prove their customer-centric approach.

2

Net Promoter Score & Satisfaction

Businesses should highlight high NPS, CSAT, or other satisfaction metrics that prove their customer-centric approach.

3

Omnichannel Engagement

Entries should demonstrate seamless customer interactions across web, mobile, social, and in-person channels.

3

Omnichannel Engagement

Entries should demonstrate seamless customer interactions across web, mobile, social, and in-person channels.

3

Omnichannel Engagement

Entries should demonstrate seamless customer interactions across web, mobile, social, and in-person channels.

4

Customer Success Stories

Winning companies will provide testimonials, case studies, or real-world examples of how they have transformed the customer experience.

4

Customer Success Stories

Winning companies will provide testimonials, case studies, or real-world examples of how they have transformed the customer experience.

4

Customer Success Stories

Winning companies will provide testimonials, case studies, or real-world examples of how they have transformed the customer experience.

5

Proactive Problem Solving

The best businesses anticipate customer pain points and resolve issues before they even become problems.

5

Proactive Problem Solving

The best businesses anticipate customer pain points and resolve issues before they even become problems.

5

Proactive Problem Solving

The best businesses anticipate customer pain points and resolve issues before they even become problems.

6

Brand Advocacy & Word-of-Mouth Growth

Strong customer-obsessed brands don’t need heavy advertising—happy customers naturally spread the word.

6

Brand Advocacy & Word-of-Mouth Growth

Strong customer-obsessed brands don’t need heavy advertising—happy customers naturally spread the word.

6

Brand Advocacy & Word-of-Mouth Growth

Strong customer-obsessed brands don’t need heavy advertising—happy customers naturally spread the word.

Claim Your Spotlight

Ready to apply to Wand Awards? Success starts with recognition.

Boost Growth & Opportunity

Attract top talent, new customers, and valuable partnerships by showcasing your achievements with a Wand Award.

1000+ Chances to Win

With a wide array of categories and specialties, businesses of all sizes and industries have the opportunity to get recognized.

Fuel Revenue Growth

Companies that win industry awards see up to 48% higher revenue growth than their competitors (McKinsey & Co.). Recognition isn’t just prestige—it’s profit.

Global Exposure

Valuable Networking

Backed by Data

Claim Your Spotlight

Ready to apply to Wand Awards? Success starts with recognition.

Boost Growth & Opportunity

Attract top talent, new customers, and valuable partnerships by showcasing your achievements with a Wand Award.

1000+ Chances to Win

With a wide array of categories and specialties, businesses of all sizes and industries have the opportunity to get recognized.

Fuel Revenue Growth

Companies that win industry awards see up to 48% higher revenue growth than their competitors (McKinsey & Co.). Recognition isn’t just prestige—it’s profit.

Global Exposure

Valuable Networking

Backed by Data

Claim Your Spotlight

Ready to apply to Wand Awards? Success starts with recognition.

Boost Growth & Opportunity

Attract top talent, new customers, and valuable partnerships by showcasing your achievements with a Wand Award.

1000+ Chances to Win

With a wide array of categories and specialties, businesses of all sizes and industries have the opportunity to get recognized.

Fuel Revenue Growth

Companies that win industry awards see up to 48% higher revenue growth than their competitors (McKinsey & Co.). Recognition isn’t just prestige—it’s profit.

Global Exposure

Valuable Networking

Backed by Data